I just spent the last 30 minutes on the phone with my cable-telecom provider’s customer (dis) service center. The experience was awful. I had a simple question about my bill that went unanswered, unresolved and left me unsettled.
As a communication expert and business transformation keynote speaker, I pride myself on the ability to hold a polite, patient, and productive conversation. And as it turns out, this “soft skill” — the ability to communicate clearly in a productive way — can make the difference between your company succeeding or failing: A recent LinkedIn survey of 291 hiring managers found the lack of soft skills is limiting their company’s productivity.